All client information is also protected against misuse and illegal access. We do not store any financial data on our servers, such as credit card information.
Digiclove operates a web-based and mobile application called Digiclove which is a part of the service that we offer.
We process four main types of user data.
• Customer Data: It involves personal data provided by our customers and their end-users for availing of our services.
• Other Data – It involves personal data about our visitors and other individuals that are collected and processed directly for marketing purposes.
Digiclove will only use the customer’s personal information for providing relevant services to the customers as contractually agreed beforehand. Our customers control Customer Data. We are only the processor of customer data and controller of other data.
As customers, you provide us with data (Students / Parents / Staff / Visitors / Customers / Vendors and Others) for processing as part of the Digiclove application usage.
Customer Data is processed by us when the customers or their end-users, provide us or upload information into the service. For example, customers who use our application may upload Customer Data ( Students / Parents / Staff / Visitors and Others Personal data, Fee collection data, Admissions data, etc…) about themselves or their employees. This data may also include recruitment-related data, payroll data, employee details, employee bank details, tax records, etc.
Customer Data (for e.g., Internet Protocol (IP) address, mobile platform, and unique device identifier (UDID)) is also automatically collected when our customers or their end-users use our products and services.
To access our various services, users must create their accounts. In the process, customers submit the necessary information like name, email address, phone number, password, job title, phone number and correspondence address.
When you use our applications or websites or give us direct information, we collect data, such as;
• Log Data – Our servers automatically record information when you visit or use our applications or services. In log files, this information is stored. IP addresses are an instance of this data.
• Data from Subscriptions – We also gather the data you provide when requesting a product demo or signing up for one of our newsletters.
• Contact Us Information – We gather and store this information when you contact us with questions about our goods and services so that we can get in touch with you and address your inquiry.
• Conferences and Seminars – We gather and keep the data you offer during conferences and seminars.
• Other Information – In addition to the information you give us, we also get information for marketing and sales from social media networks like LinkedIn.
The Services you use and how you use them will determine how we use your personal data.
Digiclove shall utilize Customer Data following the customer’s requests, applicable provisions of the Customer Agreement, and as mandated by applicable law. The customer is the controller of the customer data, and Digiclove is the processor of that data.
Other data is used to send newsletters and reply to inquiries, comments, and other correspondence from you.
We process your personal data on a legal basis. We have a legitimate interest in processing your data, and in some situations, we rely on your consent.
We only process your personal data when we have a valid reason. For the time being, our legal justification for processing customer data is the fulfilment of the contract, and for processing other data, it is a legitimate interest or consent. However, in rare circumstances, we may also be required by law to get personal data from you.
You have the right to revoke your permission at any moment when you have given it for a specific procedure.
To authenticate and approve access to our services, we use your data.
Only on behalf of our clients and in compliance with their instructions stated in the relevant Services Agreement with us do we process Customer Data. We utilize your data to enhance your experience and assist you with our service. In every situation, Digiclove only gathers this data if necessary or appropriate to achieve the goals of the user’s interaction with our services.
• Delivering services: Through the Digiclove ERP and LMS platform, we process customer data in our capacity as a data processor to offer services to our clients.
• To communicate by email and other means: Emails, messages, and other sorts of communications regarding services, technology, and other administrative matters may be sent to you. We may also get in touch with you to let you know about modifications to our services and their availability. You cannot opt-out of receiving these communications unless you decide not to use our services, as they are deemed to be part of the Services.
• Customer service: We reply to your request and help you resolve the issue more quickly if you communicate it to us (for instance, via a support email or one of our feedback systems).
We might send you messages about our services or marketing- or promotional-related items. You can limit how your personal information is collected or used.
We use Other Data to send you corporate updates and promotional materials for your requested product demo or invite you to conferences and events that interest you. We only engage in direct marketing if you agree to receive communications from us in this manner.
Customer Data: We keep your data as long as your Services account is active. Following any applicable statutory laws, we may also keep your personal information for longer.
Digiclove shall keep customer data for the time specified by the customer, as well as any conditions specified in the customer agreement and as mandated by applicable legislation. Per your instructions, we will delete or return all Customer Data when you cease using our services.
Other Data – We keep your information for as long as it’s required to fulfil the goals outlined in this privacy statement.
Digiclove may keep your personal Other Information for as long as required to fulfil the goals outlined in this privacy statement.
You can ask for access to, updates of, or corrections to your personal data. Additionally, you are entitled to object to direct marketing.
Your local law that applies to the processing may grant you extra rights. For example, you have the right to object to the processing of your personal information in some circumstances, such as when it is done following the EU General Data Protection Regulation (“GDPR”) and is done so to further legitimate interests. You also have the right, under GDPR, to seek the portability of your personal data and the deletion or limitation of your personal data.
It’s possible that the data protection rules in these nations are lower than those in your own. Your personal information is transferred internationally following the necessary security measures (such as the standard data protection clauses adopted by the European Commission).
We strive to offer you simple ways to access, alter, delete, object to, or restrict the use of your personal information whenever you use our services.
We make an effort to provide you with means to rapidly view, update, or alter your data—or to have it deleted—unless we are required by law to keep it. Access to some permissions is possible through the Digiclove application. Visitors may exercise these rights by contacting us and making a specific request.
• Right to Correct: You can edit some of your personal information through your account. In some circumstances, mainly if the information is erroneous, you can also request that we modify, update, or correct your data.
• Right to Erase: You have the right to request that we delete or remove all of your personal data (.e.g., if it is no longer necessary to provide Services to you).
• Limit our use or otherwise object to its use: You can ask us to cease using all or a portion of your personal data if we are not legally permitted to do so (.e.g., if your personal data is inaccurate or unlawfully held).
• Right to Access and Take Your Data: You have the right to get a copy of your machine-readable personal data that we have collected from you.
• Rights pertaining to automated judgments, such as profiling
In order to offer you services, your data will be shared with other receivers.
Even though we try to keep it to a minimum, there are situations when it becomes necessary to share your data with specific service providers. When and why your data is shared, for instance, depends on the data center or hosting service, email marketing service, etc.
Your data will probably be shared with the recipients listed below so we can provide you with our services.
• Payment Gateways, Books Vendors, etc., are examples of third-party services.
• SMTP servers from third parties, email service providers like SendGrid, SMS providers like BlukSmsApps, Whatsapp service providers, etc.
To Adhere to Laws: In response to a request for information, if we have reason to think that disclosing is permitted or required by any relevant law, rule, or legal process, we may do so. For example, if we sell nearly all of our assets or engage in any change of control transaction, we may also disclose your information to an acquirer.
We put security procedures in place to avoid security breaches and unauthorized access to your data.
We keep reasonable and suitable security measures in place to guard against loss, theft, unauthorized access, disclosure, modification, and destruction of Customer Data.
Physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities, etc., are a few security measures.
We only allow those with a legitimate business need-to-know access to the personal information we gather. To preserve the privacy and integrity of personal information throughout its proper life cycle, from collection to disposal, we make an effort to utilize acceptable security safeguards, methods, and procedures.
You can get in touch with us regarding our services or this privacy statement.
You can email us at firstname.lastname@example.org if you have any questions or concerns about our policy.
You acknowledge that your continuing use of our services following any modification to this privacy statement will represent your acceptance of the such modification and your agreement to be bound by the modified privacy statement.
When referring to “we” here (“we” or “us” or “our”) means, as the primary entity, all its owned firms, affiliates and other associates operating head office at Hyderabad address of the same as per the details provided in “Contact Us”.
Our entire data collection and its protection follows three key doctrines.
We collect information through different ways and sources like:
We collect your personal information provided by you while you are using our products or services, like during the usage you might provide your clients, associates, employees or your friends personal information while creating databases, payrolls, accounting or other parts of our products and services. The information relating to others you provide might be a phone number, address, email ID, personal information or any other accounts information, during the same you need to get their consent prior to providing us with the said information. You will be provided with an option to not provide or reject to give your personal information to us, but the same will deem you to not use few of our services or products given.
We collect your information directly submitted by you through research, surveys, while creating an account, or using any free trails you will be asked to provide your name, email address, directly or via social media accounts. We might collect the data while you are using any payment channels while you purchase any of the products or services of us, or during updating your profiles (location, phone numbers, e mails, pictures, industry, and bio). In case of you found or believe that someone has used your personal information to create any unauthorized accounts, you can contact through the channels provided and officially request for the removal of the accounts from our data.
We collect information automatically while you visit our websites or use any of our products or services about our information relating to your IP address and type of your device, navigation, pages and information you searched, links you clicked on. This information is most beneficial to us to understand your preferences, needs and choices while you are browsing through our sites and the same to upgrade our products and services to provide you with the great pleasure and experience in using our products and services. Some of the information might also be collected through cookies and other related tracing technologies.
The foremost aspect of collection of your information or personal data is to operate our websites and to provide with any of the services you have requested and to communicate or manage relationship with you. We additionally use your information collected for other purposes like:
Enhancing services through communicating with you such as by monitoring, tracking the website and information you are viewing we can obtain and understand your preference for upgrading our products, services in an outstanding way to provide you the best experience and optimum usage of our services to you.
Assisting you to share the information to your preferred choices and support you to make required statutory submissions.
We communicate with you in order to provide you proper security and detect any fraudulent or malicious or deceiving activities and make use to prevent the same while using our websites and services with fair and square acquainting with terms and conditions for usage.
We may also use the collected data in addition to sending you with marketing networks information, other display online advertisements through our own or third party websites or services or platforms.
We may use the data to analyze, assess, process and generate report to produce analyzed information and using the same as per the requirement for our website and other services, additionally to the third parties which may share publicly the said information or reports generated.
There may be times that we need to share your personal data or information we collected through various sources with our associates or business partners or the third parties. In such cases we may disclose your personal data relating to:
During our sharing of data, it may be transferred to and processed in any other countries that are having varied laws and regulation from our country. We assure you that we take all necessary precautions while we share your data to any third party of other country ensuring your data protection and safety.
With utmost care and caution we have implemented all necessary technical, admin, organizational measures including physical safeguards to protect your information and personal and sensitive data.
The time duration we keep your personal data depends on what and whether our ongoing business or services need to retain the same or till we have a relationship with you through our business or providing you with services you requested and in accordance with our data retention policies and practices. After certain period as per the retention policy or on your specific request we will delete or anonymized your data.
The services are not intended to use by the children under the age group of 13 and we do not collect any information or data knowingly or unknowingly from underage group children. In case of any information collected from the children under the age of 13 and the same notified to us will be deleted and terminate the accounts of the said user as soon as possible.
The website and services are hosted in India and are governed under the laws of India, and all the international users are to be aware of the same that the data we collected will be processed and stored in our sites. By using the services you consent to the transfer of the same to facilitate our usage and the third parties with whom we share as per the supra descriptions and you need to verify that the local laws of India will be governing all services.
This states the Terms and Conditions under which you (Visitor) may visit this website or App. Please read this carefully. If you do not accept the Terms and Conditions stated here, we would request you to contact us for more information. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of digiclove.com or their breach of the terms
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
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