At Digiclove Technologies Pvt Ltd, our commitment is to ensure an optimal experience for every customer using our online platform. We acknowledge that circumstances may arise where a refund becomes necessary. We value your trust and want to outline our comprehensive refund policy below:
Eligibility for Refunds:
Refunds are considered under specific conditions:
Unintentional or Duplicate Payments: Instances where multiple charges or an unintentional payment occurs.
Cancellations within Specified Timeframe: Cancellations made within a stipulated timeframe from the subscription date.
Refund Request Procedure:
To initiate a refund:
Contact our dedicated customer support team within 7 (Seven) working days of the transaction.
Please provide essential details such as the order number, transaction ID, and a concise reason for the refund request.
Refunds typically undergo processing within 5 (Five) business days upon approval. Please note that processing times might vary depending on the payment method and the involved banking institutions.
Refunds are processed through the original payment method used for the transaction. For instance:
If the payment was made via credit card, the refund amount will be credited back to the same credit card.
Customer needs to provide Bank account details along with reason for credit request to other medium, if customer wants to have refund to his / her personal savings account. Transfer would be to the new Bank Account Details post verification and validation.
Non-Refundable Items or Services:
Some products or services might not be eligible for refunds due to their nature:
Examples include downloadable digital products or services that have already been rendered.
Cancellation Policy: For comprehensive details on canceling orders or services and associated refund eligibility, refer to our cancellation policy.
Dispute Resolution: Should any disputes or concerns arise regarding refunds, our customer support team is readily available to assist and resolve the issue amicably, ensuring customer satisfaction.
Policy Updates: Our refund policy is subject to periodic updates. Any modifications or changes will be communicated through our official website, ensuring transparency and keeping you informed.
Conclusion: Our primary goal with this policy is to offer clarity and transparency in the refund process. We strive to handle refund requests promptly, fairly, and efficiently, aiming for a positive and satisfactory customer experience.
For further inquiries or assistance regarding refunds, don’t hesitate to contact our customer support team at firstname.lastname@example.org
Thank you for choosing Digiclove Technologies Pvt Ltd.